Customer Communication Management (CCM)
Staying relevant in an ever-changing Services arena requires apposite digital experience across the various stages of the entire customer journey. Experience-driven revolution has arrived, and with it, demanding personalized, consistent, and compliant communication to be made available whenever, wherever, and however consumer wants it. ValueMap’s team of experts design and deliver an agile CCM system that enables collaboration across the business, increases engagement, and enables unified omni-channel communications through platform like Smart Communications.
Because we know our job best, dozens of top firms trust us with the transformation of their digital experience architecture. We identify and remove inefficiencies in your document/digital output management processes, automate document workflow, mprove operational efficiency, and reduce IT intervention using interactive documents so that you stay ahead of your competition.
Expert Implementation & Testing
ValueMap helps to upgrade your CCM architecture so that your business can operate at the speed of the digital era. Our enterprise-level solutions enable organizations to design and implement adaptive document automation and content management architecture. Drive business impact, empower business users, and optimize the customer experience using high-volume, interactive, and on-demand personalized communication – all, with ValueMap!
Migration & Upgrade Support
The end of Legacy Print Applications is near. Is your business ready to migrate to modern CCM platforms like SmartCommunications? We at ValueMap help you stay ahead of the curve. Our proven methodologies and tools enable businesses to create designs that are efficiently shared. From expedite migration and efforts to improved speed-to-market, to reduced maintenance costs and minimum complications – with ValueMap, take the initiative! Be the change your customers want to see!