IT Services Archive

Application Managed Services

ValueMaps’ Application Managed Services streamline your post go-live application support operations, enhancing user satisfaction and elevating service quality, all while lowering operating costs. Our offerings span from brief post go-live assistance to extended application operation and administration for your technology solutions.

Our expert consultations for Day 2 Operations guarantee the stability of the solution, prompt resolution of trouble tickets, and meticulous handling of minor refinements to align with actual customer usage patterns. These efforts collectively accelerate adoption and facilitate a swift return on investment (ROI).

AMS delivers application administration and support tailored to your specific customizations and integrations. Additionally, it manages the day-to-day operation of your solutions, allowing your in-house skilled resources to concentrate on generating greater value for your business.

With AMS you get:

Structured Service Transition

A two-to-six-week structured transition phase based on the scope and complexity of your environments.

Save Time

Our service saves time and money by connecting you with qualified professionals quickly and efficiently. We provide comprehensive background checks and vetting services so that you can be sure that only the most qualified candidates are chosen for placement in your business.

Service Team

Your choice of on-shore or offshore Service Delivery Manager and an Operations Lead who manages the team to deliver services within agreed SLAs and quality levels.

Application Administration

Comprehensive administration for development, user acceptance testing (UAT) and production environments.

Service Management

Management of service-related incidents and issues within agreed SLAs and change-request fulfilment based on your standard processes.

Add-On Services

An extensive catalogue of valuable AMS services.

UI & UX Design Practice

Life may bring complexity, but our designs need not mimic that. Our guiding principle is to create straightforward, user-friendly User Interfaces (UI) that offer unparalleled User Experiences (UX) for products. This approach puts individuals and the organizations they belong to at the forefront of our design philosophy.

Design Exploration:

Should you be initiating the launch of a novel product, our process would commence with a thorough exploration of your business objectives and product aspirations. Through ideation and concept generation, we will persist until we craft a product blueprint that is poised for development.

In the case of an already existing product, initiating with a comprehensive product review proves to be an excellent starting point. This sets the stage for deliberations on the viability of refurbishing your current solution or embarking on a fresh design journey from scratch.

Digital Product Design:

We transform into your integrated design unit, seamlessly weaving ourselves into your team. Our role involves nurturing the product vision, a process encompassing research, conceptualization, sketching, prototyping, and subjecting digital product experiences to user testing.

Web Accessibility:

Our fervour lies in championing digital accessibility and user-friendliness. We undertake a comprehensive assessment of your product to ascertain its alignment with digital accessibility mandates.

Subsequently, we collaborate closely with you, equipping you with the essential technical guidance to connect with customers possessing diverse physical and cognitive capabilities. This collaboration culminates in the development of a holistic digital accessibility strategy that spans the entire process.

Customer Communication Management (CCM) Practice

Deliver captivating digital interactions through cutting-edge customer communication management (CCM).

Contractual placement is a great way for businesses to get the right talent for their specific needs. It helps them fill in any gaps in their workforce, without making long-term commitments.

Why do businesses need Contractual Placement?

Contract staffing solutions allow you to easily scale up your workforce.

Advisory :

Whether you’re aiming to uphold brand uniformity, expedite the rollout of new projects, or deliver precise and individualized communications, the transformation of your digital experience framework stands as a pivotal factor in securing lasting competitive superiority. Our assemblage of consultants, all certified in the product, lends their expertise to aid insurance, financial, and healthcare entities in executing analyses for product alignment, detecting, and rectifying operational inadequacies, streamlining document workflows through automation, and leveraging cloud computing and interactive documents to curtail the necessity for IT interference.

The era of experience-focused transformation is here. To uphold their carefully attained edge in competitiveness, enterprises must meet customer expectations by providing timely access to pertinent information. It’s not solely about what information is provided, but also about when, where, and how it’s accessed. With omni-channel interaction becoming standard, individuals now anticipate the same calibre of service from their insurance, financial services, and healthcare suppliers.

Implementation and Support :

Elevate your CCM architecture for a business pace aligned with the digital realm.

Contemporary customer communication management systems empower your enterprise to grow in sync with demand, handling data from diverse business domains and ensuring smooth integration with core platforms.

Benefit from ValueMap’s wealth of implementation know-how, industry-targeted accelerators, and finest practices, resulting in a streamlined project schedule and reduced time to market. Our robust QA/testing team bolsters implementation through an all-encompassing testing structure. Additionally, our customers enjoy managed services that extend to round-the-clock support.

Legacy Migration, Consolidation and Upgrade:

Embarking on the journey of digital transformation can appear overwhelming, and managing outdated print applications typically involves expensive customizations and adaptations. However, this need not remain the status quo. Acquire the necessary proficiency to facilitate the migration process swiftly and with minimal disruptions, resulting in decreased upkeep expenses and technological obligations.

Microsoft Dynamics 365 ERP Practice

We are Microsoft Cloud Certified Partner for ERP Solutions and Our Microsoft Dynamics Practice includes advisory, implementation and support for:

Dynamics 365 Financial Management:

This comprehensive Financial Management solution operates on the cloud, catering to businesses of all sizes – small, medium, and enterprise-level. It streamlines financial and operational requirements. These encompass a range of modules such as managing the General Ledger, Accounts Payable and Receivable, handling Cash and Bank-related operations, as well as facilitating Cost & Budgeting functions, among others.

Dynamics 365 Project Operations:

It is a cloud-based, all-in-one Project Operations Management solution to connect your project-centric business in one application and drive project success and profitability along with Delivering Exceptional Deal Management Experience, Simplifying Time Tracking and Expense Management, Maximizing Profitability with Streamlined Project Financials, Optimizing Resource Utilization, and Improving Business Acumen to Drive Success.

Dynamics 365 Supply Chain Management :

It mitigates supply chain issues with robust capabilities such as real-time visibility, agile planning, and advanced insights through range of capabilities such as Planning, Forecasting and Stock Management, Procurement and Sourcing, Manufacturing and Shop Floor Management, Order Management and Pricing, Warehouse Management and Fulfillment, Asset Management and Maintenance.

Dynamics 365 Field Services :

It transforms your service operations and improve customer experiences with generative AI, the Internet of Things (IoT), and mixed reality to deliver a connected and personalized service experience, making frontline workers / agents work effortlessly and optimizing service operations with AI assistance and insights.

Dynamics 365 Human Resources and Payroll:

It is a data-driven, people centric HR Solution which allows organizations to Go Beyond traditional personnel management to improve organisational agility, optimise HR programmes, and transform employee experiences by Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams

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