Customer Communication Management

Deliver captivating digital interactions through cutting-edge customer communication management (CCM).

The era of experience-focused transformation is here. To uphold their carefully attained edge in competitiveness, enterprises must meet customer expectations by providing timely access to pertinent information. It’s not solely about what information is provided, but also about when, where, and how it’s accessed. With omni-channel interaction becoming standard, individuals now anticipate the same calibre of service from their insurance, financial services, and healthcare suppliers.


Whether you’re aiming to uphold brand uniformity, expedite the rollout of new projects, or deliver precise and individualized communications, the transformation of your digital experience framework stands as a pivotal factor in securing lasting competitive superiority. Our assemblage of consultants, all certified in the product, lends their expertise to aid insurance, financial, and healthcare entities in executing analyses for product alignment, detecting, and rectifying operational inadequacies, streamlining document workflows through automation, and leveraging cloud computing and interactive documents to curtail the necessity for IT interference.

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Implementation and Support

Elevate your CCM architecture for a business pace aligned with the digital realm.

Contemporary customer communication management systems empower your enterprise to grow in sync with demand, handling data from diverse business domains and ensuring smooth integration with core platforms.

Benefit from ValueMap’s wealth of implementation know-how, industry-targeted accelerators, and finest practices, resulting in a streamlined project schedule and reduced time to market. Our robust QA/testing team bolsters implementation through an all-encompassing testing structure. Additionally, our customers enjoy managed services that extend to round-the-clock support.

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Legacy Migration, Consolidation and Upgrade

Embarking on the journey of digital transformation can appear overwhelming, and managing outdated print applications typically involves expensive customizations and adaptations. However, this need not remain the status quo. Acquire the necessary proficiency to facilitate the migration process swiftly and with minimal disruptions, resulting in decreased upkeep expenses and technological obligations.

ValueMap offers migration frameworks, accelerators, and tried-and-tested methodologies, all rooted in substantial know-how gained from implementing extensive-scale legacy migrations, product harmonization’s, and upgrades. We’re also adept at aiding our clients in enhancing their existing CCM ecosystems to incorporate top-tier versions, deployed across public, private, and hybrid cloud platforms.

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Integrating technology, alliances, and diverse talents for empowered businesses through innovative solutions and dynamic workforce acquisition.

Registered Office

#15A, 4th Floor, City Vista, Suit No, 441, Fountain Road,
Kharadi, Pune, Maharashtra 411014 (INDIA).
Contact : +91 70222 56739
Email :

Operating Office

#8, Sai Siddhi Building, Trimurti Chowk,
NDA- Pashan Road, Bavdhan, Pune, Maharashtra 411021 (INDIA)
Contact : +91 70222 56739
Email :

Overseas Office

19 Baratta Road,Taraneit,
VIC 3029 (Australia)
Contact : +61 3700 91742
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